Customer Survey

[Jan]

I am new to the Portable Restroom Business and I'm trying to learn the business and our customers needs. Have any of you every conducted a survey of your customers? If so do you have any suggestions? Any help will be appreciated.

[pshed]

i never did a survey i just treat my customers the way i would want to be treated do that and your gold

[Argyll 1st]

I always go and visit the customer and shoot the breeze with them as soon as the job starts, I take an interest in the project and show real interest in there work, I ask them lots of questions and normally spot further areas where we can secure more work or supply different services that they would have never known we did. I learned a vital lesson in business when I was a young salesman and tat is the "People buy People first" If they like you then they will love your business.:)

[Potties4you]

I dont do surveys but try to meet with my customers as much as possible. this business is about relationships. I am in a small area so it may be easier than those who service bigger cities.

[Trent]

I encourage my drivers to stop and chitty chat the customer for a couple of minutes during their route. It really does build relationships.

[SepticWebsites]

I encourage my drivers to stop and chitty chat the customer for a couple of minutes during their route. It really does build relationships.
Trent has hit the nail on the head. Having the driver talk with the customers can not only help the driver (if you incentivize it right), but also help your business gain valuable feedback and even information about upcoming events.