Customer Service Agreement

[Jan]

We are think of charging customers a monthly damage waiver fee for the portables if they don't sign and return the customer service agreements. Have any of you ever done this? Do you have any suggestions.

[KPToilets]

I looked into Customer Agreements and service charges a while back, and determined that the expense of the paper work versus the actual amount of damage we receive in a year did not make it worth it for me.

Another thing I noticed was the better service I provided and the cleaner I kept the toilets the less damage I got.

At the end of the day it is better to have the customer than lose them over an extra charge, but go with your gut and if you think they will damage your toilet no matter what, maybe it isn't worth your time.

[Allstar Sanitation]

...i just read this in the pro mag kp. What i do is to put it on the invoice as the "use of allstar equipment" and on the service history sticker which clearly states that the customer is to pay for any damages inflicted on the toilet. When we do inforce it we just put it on their last bill, they usually call up and we explain it... most pay, the ones that dont get sent to collections.

Im not a lawyer but your within your right to be reimbursed for damages caused to your equipment, but the signed contract really works great in court.